The following services are billable at an hourly rate:
The following services are billable at a flat surcharge rate:
- Preparing client executables with a custom license period:
$150
Rates and Terms
Our professional services are billed at a rate of $150.00 per hour,
in blocks as detailed in the table below.
|
Service via Email
|
Charged in 5-minute
blocks at $12.50 per block. |
|
Service via Phone
|
Charged in 15-minute
blocks at $37.50 per block. |
|
Time Spent Connected
via Modem with Your Computers
|
Charged in 15-minute
blocks at $37.50 per block.
$50.00 minimum per connection.
To support this connection, the machine at
issue must by running version 4.00 or later of Symantec's
pcAnywhere (a computer-to-computer communications software
package). With this, we can connect our computers to yours
and work as though we were there in person.
|
|
Other Services
|
Charged in 5-minute
blocks at $12.50 per block. |
Contract Support users are
not charged for service in cases where we determine that a defect
in our software is at issue.
Authorizing Charges for Professional Services
After you have completed authorization, you will be delivered to
Accessing Professional Services below.
Accessing Professional Services
When you contact us, please
have the following information at hand to help us help you as quickly
as possible:
- Your Company Name and Contact Name
- The version number of
the Bundle-Track product you are using.
- The type of hardware that you are using (CPU and printer).
- Any information we may need to submit a payable invoice to your
accounts payable department.
- If you are troubleshooting
...
- a description of the problem and what you were doing when
it occurred,
- the exact wording of any relevant messages that appeared
on your screen, and
- a description of how you tried to solve the problem.
