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  Accessing Support
Self Help
  • Online Knowledge Base
  • User Documents
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    Free Support
  • support@bundle-track.com
  • Fax 617-556-4005
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    Contract and Billable
  • phone 617-556-4003 x261
  • Support: FTP with Microsoft Internet Explorer

    Instructions for a Microsoft Internet Explorer Browser

    Please read these instructions closely.

    Please notify us by email after any upload
    (or we won't know you've done it).

    How to Connect

    1. If you haven't already been given a username and password for our FTP site, contact Bundle-Track Support to request a guest FTP login.
    2. Direct your browser to ftp://ftp.labormetrix.com.
      • You may get a popup for a username and password.
      • You may get an error message. Some error messages are OK.
      • 'Cannot find server' or 'The page cannot be displayed' indicates failure. Your browser is preventing you from accessing our FTP site. You will need to try again from another machine, or use an FTP tool such as WS_FTP (website).
         
    3. If no Login As popup has appeared, open the File menu and select 'Login As ...'
       
    4. In the login popup, input the login information provided to you by Bundle-Track Support, then click OK.
      • The login popup should go away.
         
    5. If the folder view populates, you're in. Otherwise, use the browser's File menu to select 'Login As...' again and log in again. This time, the folder view should populate.
       

    How to Move Files Into and Out of the FTP site

    For the most part, you can move files just like you would from one folder to another on your local machine: Cut & Paste, Drag & Drop.

    To download a file, you can also right-click on the file and select 'Copy To Folder...'

    Depending on the login we have provided you, you may not be able to delete files from the FTP folder.

    Please notify us by email after any upload (or we won't know you've done it).


    Return Links: Sending us your Database.

     

     

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