Troubleshooting: "Windows cannot access the specified device, path, or file..."

This article applies to Bundle-Track versions 3.6.00 and above.

After receiving a new client executable from Bundle-Track support, you may encounter the following message when you attempt to start Bundle-Track:

Typically, this indicates that your operating system is blocking this program to protect itself against an unknown executable.

To remedy the error, perform the following procedure:

1. Locate the client executable file (BTNetwork.exe or BTDesktop.exe) in your Bundle-Track directory (probably in c:\Program Files\Bundle-Track\)
    
2. Right-click on the file (BTNetwork.exe or BTDesktop.exe) and select Properties.
    
3. When you get a popup window explaining that Windows is blocking this file, click the Unblock button, and then the Apply button.
    
4. Try Bundle-Track.

We welcome your comments at support@bundle-track.com.

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