Troubleshooting: "Unknown Database. ... Failed to establish a connection. ..."

Note: there are other errors beginning with "Unknown Database." Make sure yours matches the one above.

Do any of the following apply to you?

• Recently installed AdAware on the Bundle-Track Server Machine.
• Recently applied Windows XP Service Pack 2 to the Bundle-Track Server Machine.
• Recently relocated the Bundle-Track Server to a machine running Windows XP with Service Pack 2.

If none of the above apply to you, please call for assistance.

Recently installed AdAware on the Bundle-Track Server Machine

Users have encountered this error after installing AdAware software on their Bundle-Track Server machine. It appears that AdAware is blocking access from the Bundle-Track Client to the Bundle-Track Server. We are currently investigating the issue and cannot offer a resolution procedure at this time. However, we do expect that if you uninstall AdAware, your Bundle-Track system will be operational again. Alternately, you might try registering your Bundle-Track Clients in AdAware's Ignore list. If this works for you, we'd appreciate a call from you describing your experience.

Recently applied Windows XP Service Pack 2 to the Bundle-Track Server machine

Try this procedure to open port 3050.

Recently relocated the Bundle-Track Server to a machine running Windows XP with Service Pack 2

Try this procedure to open port 3050.

We welcome your comments at support@bundle-track.com.

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