Troubleshooting: "Unknown Database. Your user name ..."

Note: there are other errors beginning with "Unknown Database." Make sure yours matches the one above.

Typically, this error indicates either of the following:

• the UserID you have entered is not known to InterBase (the database system), or
• the Password you have entered is not correct for that UserID.

If you are sure that you are typing a valid User Name and Password with proper capitalization (these fields are case-sensitive) check for the following problems:

• Your keyboard's Caps Lock function may be modifying the case of your keystrokes.
• Your keyboard's Num Lock function may be engaged and converting keystrokes on letter keys into numbers and symbols.

If you are still unable to log in, ask your Bundle-Track administrator to make sure that your UserID is defined in the InterBase Users list. You may also need the administator to reset your Password.

We welcome your comments at support@bundle-track.com.

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