Troubleshooting

• Error Messages
• Symptoms without Error Messages

Error Messages

• A problem occurred during payroll closing.
• abnormal program termination
• Access Denied
• Cannot open backup file ...
• Could not find object.
• Database FactoryData has no active transaction.
• deadlock
• Driver not known to system.
• Error 103: Failed to obtain Version Information ...
• Error 114: Report Not Found
• Error 2108: InterBase cannot initialize the database
• Error 335544510: Lock time-out on wait transaction.
• Error 336330817: Cannot open backup file ...
• Error 500: Not enough memory for operation.
• Error 513: Error in File filepath Printer.Send <PESelectPrinter>...
• Error 515: Error in File filepath Execute <PEStartPrintJob>.
• Error 525: Unable to load report
• Error 534: Error detected by database DLL
• Error 599: Cannot open SQL server
• Exception EAccessViolation ...
• Exception ECrpeError ...
• Expired
• Failed to aquire a token
• Field value required.
• General SQL error ...
• insXX.tmp has encountered a problem and needs to close.
• Insufficient SQL rights ...
• Invalid Floating Point Operation
• Key violation. ...
• License Status: Expired
• Master record missing.
• Microsoft Visual C++ Runtime Library ...
• Network license usage for this product has been exceeded
• PEStartPrintJob
• Runtime Error!
• Status: Expired
• Table is read only
• The ordinal 6663 could not be located ...
• The server path can not be found.
• TrialWrap error.
• Unknown Database ...
• Unknown user name or password. ...
• Version Mismatch
• Windows cannot access the specified device, path, or file. ...

Symptoms without Error Messages

Please select a category:

• Products
• Reports
• Scanner
• Terminal Services Connections
• Tickets
• Other

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• Products
  • I cannot change Size Set
• Reports
  • information is missing:
    • All data is missing
    • Recently-entered data is missing
    • Bundles are missing from Bundle Listing
    • Cuts are missing from Cut Listing
    • Employees are missing from Employees list
    • Lots are missing from Lot Listing
  • Not Responding
  • Opening
    • cannot open
  • Pay is wrong
    • Makeup Pay is not showing
    • Production Earnings are missing from Payroll Detail/Summary
    • Regular Rate is zero in Payroll Detail/Summary
  • Printing
    • cannot print
  • Ranging
    • options have no effect
    • options are misbehaving
  • Report is blank
• Scanner
  • Tickets not scanning
• Terminal Services connections
  • Invalid password or login
• Tickets
  • printing problems
  • scanning problems
  • not reflecting change to routings
• Other
  • Bundle-Track doesn't start
  • Bundle-Track closes if Not Responding for a while
  • Bundle-Track is slow
  • Files are appearing on the Desktop
  • Login failure
  • Makeup Pay is not working
  • Mouse pointer jumping off target
  • Not Responding
  • Recent data is missing after Backup/Restore
  • Status: Expired

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