Troubleshooting:
Reports: No data at all
Which date range are you using?
Current Data Seems to be Empty
Typically, this indicates that an error occurred during the Freeze
Pay process. You may resolve the problem simply as follows:
- Read the Protocol for Successfully
Freezing Pay.
- Unfreeze Pay.
- Freeze pay again, this time using the protocol you just read.
History Data or Future Data Seems to be Empty
Is your pay Frozen?
If your pay is currently frozen, your reports will have access only
to current period data. You must unfreeze pay to report on History
or Future data.
If you pay is not frozen... (History data only)
You have probably closed pay periods with empty datasets. You can
recover this data only if the period at issue is within the scope
of your Keep Ticket Detail for X
Periods setting. In other words, if your system is set to Keep
Ticket Detail for 4 Periods, any earlier periods are lost, but you
can recover any of the last 4 periods, using the procedure below.
- Read the Protocol for Successfully
Freezing Pay.
- Determine how many pay periods back you have to go to correct
the data problem.
- Use the Period Close Roll
Back procedure to roll back period closings.
The procedure rolls back one period close. Repeat as many times
as necessary, but be sure not to roll back farther than the number
of periods of ticket detail you have. (If you are unsure about
this, please contact support.)
- For each period you rolled back, perform the usual Freeze
and Close cycle again, this time following the Protocol
for Successfully Freezing Pay.
In the future, you can avoid this problem by following the Protocol
for Successfully Freezing Pay.
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