Troubleshooting: Regular Rate is Zero in Payroll Detail

Typically, this indicates that Bundle-Track was unable to locate a value for the Pay Rate specified as the Pay Condition's 'Condition Base Rate.'

Troubleshooting Procedure:

1. Locate the Pay Condition involved and click Edit so you may examine the settings on its Standards tab.
    
2. In the Default Rate column, is there a value specified for the Condition Base Rate?
    
   
• If Yes, then the selected Pay Rate has a Global Value and the Bundle-Track will always have a value for the Condition Base Rate. Look for other causes, or contact Bundle-Track support.
   
• If No, then is there a value in the Condition Rate column?
   
  • If Yes, then the Pay Condition has Condition-specific Condition Base Rate Value and the Bundle-Track will always have a value for the Condition Base Rate under this Pay Condition. Look for other causes, or contact Bundle-Track support.
     
    
  • If No, then the problem is probably that Bundle-Track cannot find a value for this Pay Rate. Here are some options:
     
    • Make sure that every Employee using this Pay Condition has an Employee-Specific Pay Rate value for the Pay Rate you have specified in the Condition Base Rate dropdown on the Pay Condition's Standard's tab.
       
    • Set a value into the Pay Condition's Condition Rate field on the Standards tab to specify the default Base Rate Value for this Pay Condition. (Employee-specific rates will always override this value.)
       
    • Edit the Pay Rate and give it a global value. (Employee-specific rates will always override this value.)

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