Troubleshooting: Makeup Pay is not working

For Makeup Pay to work, Bundle-Track must be able to locate a value for the Pay Rate specified as the Pay Condition's Hourly Rate. (This is true even if your Pay Condition's Split factor for Hourly Pay is 0.)

Procedure:

1. Locate the Pay Condition involved and click Edit so you may examine the settings on its Associated Rates tab.
    
2. In the Default Rate column, is there a value specified for the Hourly Rate?
    
   
• If Yes, then the Pay Rate has a Global Value and Bundle-Track will always have a value for the Hourly Pay Rate. Look for other causes, or contact Bundle-Track support.
   
• If No, then is there a value in the Condition Rate column?
   
  • If Yes, then the Pay Condition has Condition-specific Hourly Rate Value and Bundle-Track will always have a value for the Hourly Pay Rate under this Pay Condition. Look for other causes, or contact Bundle-Track support.
     
    
  • If No, then the problem is probably that Bundle-Track cannot find a value for this Pay Rate. Here are some options:
     
    • Make sure that every Employee using this Pay Condition has an Employee-Specific Pay Rate value for that Pay Rate.
       
    • Set a value into the Pay Condition's Condition Rate field to specify the default Hourly Rate Value for this Pay Condition. (Employee-specific rates will always override this value.)
       
    • Edit the Pay Rate and give it a global value. (Employee-specific rates will always override this value.)

We welcome your comments at support@bundle-track.com.

If you would like our live assistance, you may hire us at our professional services rate.