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  • Troubleshooting: Files on Desktop

    Symptom: Bundle-Track is creating files on your desktop.

    Cause: Typically, this indicates that you are launching Bundle-Track from a shortcut that is not set to start Bundle-Track in its own directory.

    Resolution 1: Correct the shortcut's 'Start In' directory:

    1. Right-click on the problematic shortcut icon and select Properties.
    2. In the Properties window, click the Shortcut tab.
    3. If the 'Start In' field is blank, type in the path of your Bundle-Track directory.
    4. Click OK to close the Properties window.
    5. Start Bundle-Track with that shortcut to test.

    If that doesn't solve the problem, try Resolution 2 below.

    Resolution 2: Re-create the shortcut in the following reliable manner:

    1. Right-click on the problematic shortcut icon and select Properties.
    2. In the Properties window, click Find Target to open an Explorer window on the directory in which the executable itself resides.
    3. Minimize the Explorer window.
    4. Close the shortcut's Properties window.
    5. Delete the problematic shortcut from the Desktop.
    6. Return to the Explorer window and find the executable (either BTNetwork or BTDesktop).
    7. Right-click on the executable and select Create Shortcut.
    8. Find the new shortcut. (You may need to scroll to the bottom of the Explorer window.)
    9. Drag the new shortcut onto the Desktop.
    10. Start Bundle-Track with that shortcut to test.

     


    We welcome your comments at support@bundle-track.com.

    If you would like our live assistance, you may hire us at our professional services rate.

     

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