Troubleshooting: "Error 525: Unable to load report"

Typically, this error indicates a Crystal Reports .dll version conflict.

Use the Windows' Find tool to search for files matching "crpe*DLL" to locate all Crystal Reports DLL files on the machine. (This will find any file beginning with "crpe" and ending with "DLL" no matter what comes between them.)

Bundle-Track installs and uses crpe32.dll, version 8.0.0.421. (You can find version information by right-clicking on the file name and reviewing its properties). If there are other crpe*DLL files on the machine, you may encounter the "Error 525 Unable to load report" error, and you may need to remove those other files to solve the problem. BUT WAIT!!! ...

DO NOT REMOVE any DLL file until you are sure it is not needed by for some other application! You might break one of your other programs.

• Does this machine have any version of Crystal Reports? Versions 8.x should present no trouble, but other versions can.
• Does this machine have any other software that presents reports? They may use Crystal Reports DLL files just like Bundle-Track does.

If you are unsure whether you need to keep the other crpe*DLL files, try renaming them instead of deleting them, so you can restore them if you find that something else breaks.

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