Troubleshooting: "Error 114: Report Not Found"

Typically, this error indicates one of the following conditions:

• The Bundle-Track executable is not running in the directory that contains the Reports directory.
   
• No Bundle-Ticket Layout is specified. (ticket printing only)
   
• The required report file is not in its proper location.
   
• The Windows Printer object is using a Lanier Print Driver.

The executable must run in the directory that contains the Reports directory or it will not be able to find its reports.

1. Confirm location of executable:
   Users sometimes place the executable on their desktop. It won't be able to use reports from there.
   Make sure it is in the Bundle-Track directory (which also contains the Reports directory).
   • .../Bundle-Track/BTNetwork.exe
   • .../Bundle-Track/Reports/
 
2. Check your shortcut:
   If you are starting Bundle-Track with a shortcut icon, check that shortcut's Properites. If the 'Start In' directory is blank, that's the problem. You must set it to your Bundle-Track directory.

A Bundle Ticket Layout must be specified.
(Applies to Ticekt printing only)

If you encountered this error when trying to print tickets, make sure a Ticket Layout has been specified (click here for procedure). If the field under Layout was blank, you've found a problem.

If this does not eliminate the problem, check the report location.

The report file must reside in its proper location.

All reports must be located under the Reports directory, in Standard and Custom subdirectories:

.../Bundle-Track/Reports/Custom/
.../Bundle-Track/Reports/Standard/

If you have received a replacement report file, make sure you have put it in the same place as the original file. If you have put it somewhere else, the executable will be unable to find the file.

If you have received a new custom report file, make sure you have put it in the .../Reports/Custom/ folder.

For a list of the file names corresponding to each Report, click here.

If you believe you have deleted your report file, please contact us for a replacement.

If you determine that your reports are properly located, check the location of the executable.

The Windows Printer Object is using a Lanier Print Driver.

You may be able to resolve this by changing the Windows Printer object's Printer Driver to an HP driver. To do this, access the Printer object's Properties, and on Advanced tab's Driver line, click New Driver. You may need to download the driver from HP (www.HP.com).

If this does not help, you may need to set the Windows default printer to some other printer.

We welcome your comments at support@bundle-track.com.

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